IMPORTANT – UPDATED ERROR MESSAGES
Trividia Health has implemented a correction for TRUE METRIX Self-Monitoring Blood Glucose Meters. As part of its ongoing commitment to patient safety and continuous product improvement, TRUE METRIX Self-Monitoring Blood Glucose meters have been updated with new software and revised user instructions. The updated software provides clearer guidance by distinguishing between: E-5 – Test Strip Error EHi – Indicates a Very High Blood Glucose (greater than 900 mg/dL) If a user receives an “EHi” message, they should repeat the test using a new test strip. If the “EHi” message appears again and the user is experiencing symptoms of very high blood glucose—such as excessive thirst, frequent urination, fatigue, or blurred vision—they should seek immediate medical attention. If you have questions, please contact our Customer Care Department toll-free at 1-888-943-2387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET (excluding holidays).

Key Features

TRUE METRIX® System Features


TRUE METRIX® Test Strips
How to Use Your TRUE METRIX® Meter
Learn how to set up your meter, perform a test, and download results with confidence.
Explore our user guides, quick-start videos, and step-by-step resources.
Explore the TRUE METRIX® Family
Looking for other options? Discover the TRUE METRIX® family of blood glucose systems. Each built for accuracy, convenience, and your unique lifestyle.
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| Test Speed (Sec.) | As fast as 4 | As fast as 4 | As fast as 4 |
| Averaging | 7/14/30/60/90 | 7/14/30 | 7/14/30 |
| Ketone Test Reminder | Yes | Yes | No |
| Event Tags | 4 | 4 | No |
| Meal Tags | 2 | 2 | No |
| Sample Size (µL) | 0.5 | 0.5 | 0.5 |
| Alternate Site Testing | Yes | Yes | No |
| Download and Wireless Capabilities | TRUEmanager® Diabetes Management Software and TRUE MANAGER™ AIR app via Bluetooth® Smart | TRUEmanager® Diabetes Management Software | TRUEmanager® Diabetes Management Software |
| Testing Reminder Alarms (Sets) | Yes (4) | Yes (4) | No |
| Memory | 1000 | 500 | 500 |
| Result Range (mg/dL) | 20–600 | 20–600 | 20–600 |
| Hematocrit Range (%) | 20–70 | 20–70 | 20–70 |
| Blood Sampling | Fresh capillary whole blood from the fingertips or forearm | Fresh capillary whole blood from the fingertips or forearm | Fresh capillary whole blood from the fingertips |
| Ideal for: | Wireless tracking via Bluetooth to easily sync results for a simpler testing experience | Everyday use at home for simple and reliable blood glucose monitoring | Active lifestyles and travel, for fast and convenient testing anytime, anywhere |
Explore the TRUE METRIX® Family
Looking for other options? Discover the TRUE METRIX® family of blood glucose systems. Each built for accuracy, convenience, and your unique lifestyle.




















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