UPDATED PRODUCT NOTICE

Trividia Health Correction for TRUE METRIX Blood Glucose Monitoring Systems

The purpose of this notice is to provide an important update regarding Trividia Health’s medical device labeling correction, originally announced on May 1, 2026, for all TRUE METRIX®, TRUE METRIX® AIR, TRUE METRIX® GO, and TRUE METRIX® PRO Blood Glucose Monitoring Systems.

As part of our commitment to continuous improvement and patient safety, Trividia Health has developed an update to the software and instructions for TRUE METRIX Self-Monitoring Blood Glucose Meters.

The upgraded TRUE METRIX® Self-Monitoring Blood Glucose System is expected to be available at most retail pharmacies beginning in September 2026.

Trividia Health continues to work closely with the U.S. Food and Drug Administration (FDA) on the remaining portfolio of TRUE METRIX® meters, including the TRUE METRIX® AIR, TRUE METRIX® GO, and TRUE METRIX® PRO Blood Glucose Monitoring Systems. Additional updates will be provided as they become available regarding the regulatory status of these products.

If you have any questions, please contact our Customer Care Department toll-free at 1-888-943-2387 Monday-Friday 8AM-8PM EST (excluding holidays). You may also send us a message by visiting our Customer Care Form or check below if you have an affected meter.

To check if you have any affected meters:

Please enter the TRUE METRIX®, TRUE METRIX® AIR or TRUE METRIX® GO meter Serial Number below to see if you have an affected meter:

Input Validation Demo

Validate Input

Instructions for Locating the Serial Number on the back of the Meter

On the back of the TRUE METRIX®, TRUE METRIX® AIR or TRUE METRIX® GO Self-Monitoring Blood Glucose Meter, check the Serial Number (SN), including the letters and digits.

IMPORTANT – UPDATED ERROR MESSAGES FOR TRUE METRIX METERS

Trividia Health has implemented a correction for TRUE METRIX Self-Monitoring Blood Glucose Meters. As part of its ongoing commitment to patient safety and continuous product improvement, TRUE METRIX Self-Monitoring Blood Glucose meters have been updated with new software and revised user instructions.

If you have questions, please contact our Customer Care Department toll-free at 1-888-943-2387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET (excluding holidays).

Please visit the TRUE METRIX page for more details

Click here to view updated TRUE METRIX, TRUE METRIX AIR and TRUE METRIX GO Owner’s Booklets

Click here to view updated TRUE METRIX PRO Owner’s Booklet

This updated notice affects all TRUE METRIX, TRUE METRIX AIR, TRUE METRIX GO and TRUE METRIX PRO branded Blood Glucose Meters distributed in the United States. This includes our cobranded products sold under store or distribution partner names (listed below).

Co-Branded Product Names
Care One (Ahold)
CenterWell (Humana)
CVS
Discount Drug Mart
Foster & Thrive/Sunmark/Healthmart (McKesson)
Good Neighbor Pharmacy (Cencora)
HEB
Henry Schein
HyVee
Kroger
Leader (Cardinal Health)
McKesson (Med Surg)
Meijer
ProCure (WynnMed)
Publix
Relion (Walmart)
Rite Aid
Signature Care (Albertsons)
Top Care (TopCo)
Walgreens

MORE INFORMATION:

Distributors: Please notify your customers immediately of this correction update. Include this letter in your notification and ask that they notify their customers or facilities if they have further distributed the Products. Complete and return the Acknowledgement form on page 4 by email to Trividia4036@sedgwick.com or fax at: 1-888-965-6125, to confirm that you have received this updated notice and have notified your customers. If you have any questions, please call our Customer Support Department toll-free at 1-888-943-2387 Monday-Friday 8AM-8PM EST (excluding holidays). Products are not to be returned, and in accordance with the information noted above we will notify users of the product upgrade in the near future.

Pharmacists/DME Providers: Please notify your stores/providers immediately of this correction update. Include this letter in your notification and ask that they notify their customers or facilities if they have further distributed the Products. Complete and return the Acknowledgement form on page 4 by email to Trividia4036@sedgwick.com or fax at: 1-888-965-6125, to confirm that you have received this updated notice and have notified and/or posted the notice for your stores/locations. If you have any questions, please call our Customer Support Department toll-free at 1-888-943-2387 Monday-Friday 8AM-8PM EST (excluding holidays). Products are not to be returned and in accordance with the information noted above we will notify users of the product upgrade in the near future.
o RETAIL PHARMACIES: Consider communicating this correction to your patients using a TRUE METRIX meter and post the updated “URGENT MEDICAL DEVICE CORRECTION” consumer notice provided on page 5 in areas where the Products are sold.

Mail Order/eCommerce Providers: Please notify your customers who use these Products immediately of this correction update. You may use the updated “URGENT MEDICAL DEVICE CORRECTION” consumer notice provided on page 5. Complete and return the Acknowledgement form on page 4 by email to Trividia4036@sedgwick.com or fax at: 1-888-965-6125, to confirm that you have received this updated notice and have notified your customers. If you have any questions, please call our Customer Support Department toll-free at 1-888-943-2387 Monday-Friday 8AM-8PM EST (excluding holidays). Products are not to be returned, and in accordance with the information noted above we will notify users of the product upgrade in the near future.

Health Care Professionals: Please notify your providers and patients who use these Products immediately of this correction update. You may use the updated “URGENT MEDICAL DEVICE CORRECTION” consumer notice provided on page 5. Complete and return the Acknowledgement form on page 4 by email to Trividia4036@sedgwick.com or fax at: 1-888-965-6125, to confirm you have received this updated notice and have notified your patients. If you have any questions, please call our Customer Support Department toll-free at 1-888-943-2387 Monday-Friday 8AM-8PM EST (excluding holidays). Products are not to be returned, and in accordance with the information noted above we will notify users of the product upgrade in the near future.

    • FOR FACILITIES WITH MULTIPLE PATIENTS: Please post the updated “URGENT MEDICAL DEVICE CORRECTION”HCP notice provided on page 6 in areas where the Products are stored within your facility to notify personnel of this labeling correction.

For People with Diabetes: If possible, consider transitioning to an alternative method of testing your blood glucose (blood sugar), otherwise you should continue using your TRUE METRIX meter. Patients continuing to use their TRUE METRIX device should follow the updated instructions if they receive an E-5 Error Code. People with Diabetes who rely on intensive insulin therapy, sulfonylureas, or glucose monitoring due to frequent hypo- or hyperglycemia events are at highest risk and should consider transitioning to an alternative testing method until the updated TRUE METRIX meter becomes available. If you have questions or concerns as to whether TRUE METRIX is appropriate for you, based on an understanding of your individual risk factors, please discuss with your healthcare provider or pharmacist.

  • Contact Trividia Health’s Customer Support Department to be provided with a TRUENESS® Blood Glucose Monitoring System (Meter and Test Strips), at no-charge, by calling toll-free at 1-888-943-2387 Monday-Friday 8AM-8PM EST (excluding holidays) or visit https://truemetrixmeters.expertinquiry.com to sign up to be contacted. Products are not to be returned, and in accordance with the information noted above we will notify users of the product upgrade in the near future.

Trividia Health has notified the U.S. Food and Drug Administration (FDA) of this action.

If you would like to view additional information, please click here for the:

PRESS RELEASE
CUSTOMER COMMUNICATION
LIST OF IMPACTED PRODUCTS

Patient safety is our top priority, and we apologize for any inconvenience this correction may cause you.